Collection of Personal Information: We collect personal information when you use our services, such as your name, email address, and any other information you choose to provide. We also automatically collect information about your use of our services, such as your IP address and browsing history.
At Need a Friendly, we believe in providing exceptional service to our friendlies. As part of our commitment to ensuring that we provide the best possible service, we may monitor and record phone calls between our friendlies.
Friendlies= Employees & clients
The purpose of monitoring and recording calls is to:
Ensure that our representatives are providing accurate information and delivering quality service.
Use recorded calls as a training tool for our representative to improve their performance.
Resolve disputes and address any issues that may arise during a call.
Use of Personal Information: We use your personal information to provide and improve our services, communicate with you, and comply with legal requirements. We do not sell or share your personal information with third parties, except as required by law.
Protection of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your personal information and will not be liable for any unauthorized access, use, or disclosure.