Refund/ Cancellation Policy
​We understand that unexpected circumstances can arise, and we will do our best to work with you to find a solution for you. Please don't hesitate to contact us if you have any questions or concerns regarding our cancellation policy.
​
How to cancel your session:
-
Login to your Need A Friendly account.
-
If you have a session booked, head to My Bookings>Reschedule>Cancel
​
How to reschedule your session:
-
Login to your Need A Friendly account.
-
If you have a session booked, head to My Bookings>Reschedule>Reschedule
​
How to cancel your subscription:
-
Login to your Need A Friendly account.
-
If you have a subscription, head to My Subscriptions>Cancel
​
If you need to cancel or reschedule your appointment for any reason, please notify us as soon as possible or do so through your Need A Friendly account. Our cancellation policy is as follows:
​
1. We will be sure to call the number provided in your booking at least 3 times if you are unable to pick up. We will send an email reminder that we tried reaching you and to reschedule. If a cancellation or reschedule is not requested within 72 hours of the reminder email, we will continue with payment processing.
​
2. If you cancel a subscription-based plan, it will still remain active until the end of the billing cycle. Any unused sessions can still be used for that month.
​
3. Unused sessions will not roll over into the next month.
​
4. Refund requests are only allowed for missed appointments/bookings.
​
​